How to Buy from Royal Coffee

There are two distinct ways to purchase coffee from Royal. The first is the traditional method of calling or emailing your salesperson for a price quote. This offers a lot of flexibility in that we can get to know you and make recommendations based on your distinct needs and preferences, and you have the option of shipping out of Oakland, Seattle, Madison, Houston, or Shanghai.

The second method is via our online webstore. If a coffee is available for online purchase, it is physically here (SPOT) in either the Oakland or Madison warehouse. If you are located in the continental United States, you may elect to have the cost of shipping built into your order total and we will prepay the freight for you. For online orders outside the USA, please contact us after you have completed the purchase. Only coffees which have received a composite score of 86 points or higher in our quality control cuppings are available for online purchase.

The first step for a new customer is to Create an Account. This will allow you to purchase both through the web and with your salesperson. For existing accounts, we’ve already set you up online. Please contact your salesperson to get your login information and change your password. Your online login provides access and control over all your Royal Coffee account information. Once you've logged in you can also print your position report and A/R statement at your convenience.

Whichever way you prefer to purchase, the place to begin is on our filterable Offering Sheet. From here you can see all the coffee we have available for sale, both on the SPOT and booked for future delivery. On the individual coffee product pages, you can setup custom email alerts to let you know when a coffee has shipped from origin, has arrived in our warehouse, or is about to get sold out.

Why use the webstore?

• You want to place an order and ship right away, paying a single invoice for the coffee and the freight with your credit card.
• You need to add some coffees to your position for later delivery, and our office is closed.
• You want to peruse our offerings at your leisure, determine the coffee you’d like, and order whenever you are ready.

Why buy the traditional way?

• Develop a relationship with one of our experienced traders to determine exactly what coffee you want.
• Book any coffee on the sheet, whether it is forward, afloat, or SPOT.
• Multiple payment methods including credit card, wire transfer, ACH, checks, or even cash at our warehouse. Credit terms may be offered.

Some notes on shipping online purchases

• For orders from Oakland and Seattle we use our pallet rates to anywhere in the Lower 48. You can elect to ship right away (and have the freight cost built into your total), or leave the coffee in our warehouse and arrange pickup/delivery with us later. This is done via the Shipping tab in checkout. You may also elect to arrange a Will Call.
• For orders purchased online out of Madison, select whether you'd like to ship or Will Call. You will then be contacted by Caffeinated Cargo to arrange pick up or delivery, just like when you order with your salesperson.
• You can combine shipments from purchases online and coffee booked the traditional way. After you’ve completed the online order, select "Leave Coffee in Position" on the Shipping tab and then call us and we can set up the shipment for you.